Politiques et questions fréquemment posées (FAQ)

1. Shipping Policy

We process orders within 1 to 3 business days .

Delivery times vary depending on the customer's location and the selected shipping service.

A tracking number will be provided to track your order.

We are not responsible for delays caused by the shipping carrier.

2. Return and Refund Policy

We accept returns within 7 days of receiving the product.

The product must be in its original condition, unused, and with intact packaging.

Return shipping costs are the responsibility of the customer, except in cases of defective products or order errors.

Refunds will be processed within 7 to 10 business days after receiving the returned item.

3. Payment Methods

We accept credit and debit cards, PayPal, and bank transfers .

All payments are processed securely to protect your data.

4. Order Changes and Cancellations

Orders can be canceled within the first 12 hours after being placed.

We cannot guarantee changes to orders once they have been processed.

5. Frequently Asked Questions (FAQ)

How long does it take for my order to arrive?
Delivery time depends on your location and the shipping service. Domestic deliveries typically take 3 to 7 business days .

What should I do if my product arrives damaged or incorrect?
Please contact us within 48 hours of receiving the product and include photos of the item and packaging so we can resolve the issue.

How can I track my order?
We will send you a tracking number by email once your order has been shipped.